Refund
We offer a 100-night sleep trial for all our mattresses. If you are not satisfied within this period, you can return the mattress for a full refund.
To initiate a refund, contact our customer support team via email or phone with your order details, and we will guide you through the process.
There are no fees for returns within the GTA. For returns outside the GTA, a small return shipping fee may apply.
Delivery
Delivery within the GTA typically takes 3-5 business days.
We offer free delivery for all mattress orders within the GTA. Delivery charges for other items will be calculated at checkout.
Same-day delivery is available for certain items within the GTA. Please contact our customer support for availability.
Yes, you can schedule a delivery time that is convenient for you by coordinating with our delivery team.
Shipping & Returns
Yes, we ship mattresses across Canada using major couriers like DHL and FedEx.
Shipping fees for orders outside the GTA are based on the weight and size of the items and the destination. Exact charges will be provided at checkout.
Most items can be returned within 30 days of receipt. Please refer to our return policy page for specific details on each product category.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the courier’s website.
Payment
We accept all major credit cards, PayPal, and direct bank transfers.
Yes, we offer financing options through our partner financial institutions. You can apply for financing during the checkout process.
Currently, we do not support splitting payments across multiple methods. Please choose the most convenient option for your purchase.
Warranty
All our mattresses come with a 10-year warranty covering manufacturing defects and material flaws.
To claim a warranty, contact our customer support team with proof of purchase and details of the defect. We will assist you with the next steps.
Yes, most accessories like pillows and mattress protectors come with a 1-year warranty. Please check the specific product page for details.
Frequently Asked Questions (FAQ)
At SleepHarmony.ca, we strive to provide you with the best sleep solutions tailored to your unique needs. Our FAQ section is designed to answer all your questions about our wide range of mattresses, from memory foam and innerspring to hybrid and latex options. Whether you’re curious about the materials we use, the firmness levels available, or the best mattress for your sleeping position, our comprehensive FAQs cover it all. Additionally, you’ll find helpful information on our shipping and delivery process, return and exchange policies, and tips for maintaining your mattress to ensure it lasts for years.
Product Information
We offer a variety of mattresses, including memory foam, innerspring, hybrid, and latex. Our mattress selection guide can help you choose the best mattress based on your sleeping position, firmness preference, and any specific needs, and we offer a range of bedroom items including bed frames, pillows, mattress protectors, and bedding accessories.