Privacy Policy
Effective Date: July 21, 2024
At SleepHarmony.ca, we value the privacy of our customers and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and purchase our products.
1. Information We Collect
Personal Information: When you place an order or create an account on SleepHarmony.ca, we collect personal information including your name, email address, shipping address, and payment details.
Non-Personal Information: We collect non-personal information such as your browser type, operating system, and browsing behavior on our website through the use of cookies and similar technologies.
2. How We Use Your Information
Order Processing: We use your personal information to process and fulfill your orders, including sending you order confirmations and shipping updates.
Customer Service: Your information helps us respond to your customer service inquiries and provide support related to your purchases.
Marketing Communications: With your consent, we may use your email address to send you promotional offers, newsletters, and updates about our products. You can opt-out of these communications at any time.
Website Improvement: We analyze non-personal information to improve our website’s functionality, user experience, and to better understand our customers’ preferences.
3. Information Sharing and Disclosure
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering products. These service providers are obligated to protect your information and only use it for the purposes we specify.
Legal Requirements: We may disclose your information if required by law or in response to legal processes, such as a court order or subpoena.
Business Transfers: In the event of a merger, acquisition, or sale of our company, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.
5. Your Rights
Access and Correction: You have the right to access and correct your personal information held by us. You can update your information by logging into your account or contacting us at info@sleepharmony.ca.
Data Deletion: You may request the deletion of your personal information by contacting us at info@sleepharmony.ca. Please note that certain information may be retained as required by law or for legitimate business purposes.
Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us at info@sleepharmony.ca.
6. Children’s Privacy
SleepHarmony.ca does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@sleepharmony.ca.
Thank you for trusting SleepHarmony.ca with your personal information. We are committed to ensuring your privacy and providing you with the best possible shopping experience.